Whereas Smart Social Media Management, LLC dba Maximize Digital Media (Maximize Digital Media) offers a non-tangible irrevocable services we do not issue refunds once the order is accomplished.
As a customer you are responsible for understanding this refund policy upon purchasing any product or services at our web site. However, we realize that exceptional circumstance can take place with regard to the character of the product or services we provide.
THEREFORE, WE DO HONOR REQUESTS FOR REFUND WHERE THE FOLLOWING REASONS APPLY:
- non-delivery of the product or service as the direct result of Maximize Digital Media. Non-delivery as a result of customer or customer representative does not constitute a refund.
- download issues: it may happen that you are having problems while downloading the product or receiving a service;
- irreparable defects or grave difficulties with the product or service: although all the products and services are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for approval;
- product or services not-as-described: a request based on this reason is satisfied on a case by case basis with Maximize Digital Media reserving full discretion to make the determination whether a refund is appropriate. See WARRANTY.
Due to the nature of the marketing services provided, the dependence of third party software, algorithms, and services; actions of people and customer decisions; economic and social factors; Smart Social Media Management, LLC dba Maximize Digital Media does not warranty or guarantee results, implied or stated. Results, other than anticipated, does not constitute a refund.
Please note that our Support Team is ready to provide you with timely and efficient professional assistance. We will attempt to find the best convenient solution for your query. Give us 12-24 hours for our Support Team to get back to you on the problem. Requests for a cancellation are accepted, in writing, 30 to 90 days prior to the start of the next billing term, based on contract and service provided. You should accompany this request with detailed and grounded reasons why you are applying for a refund. Please make sure your request does not contradict our Terms and Conditions.